Thanks to everybody who wrote to us about the outage.
Due to the ice storm here on Thursday & Friday, Clifton Park was in a state of emergency. Our building was operating fine on backup generator power, but our T1 network connection was knocked offline in the we hours of Saturday morning. There were also problems at our co-location center in Albany, so our backup web servers went offline as well. If not for the network outages, we wouldn’t have experienced any service disruption.
Thankfully everything has been restored. Our IT guys deserve huge thanks as they worked non-stop through Friday and well into Saturday afternoon to monitor the generators and then resolve the unexpected network outage. Eventually they were forced to physically drive backup disks to the co-location center Saturday morning to get us back online.
I’m sorry for the inconvenience, but this storm was horrendous & has crippled our entire region. As of this writing, there are still over 5,000 National Grid customers in Clifton Park without power and may not be restored until Tuesday or later. Fortunately our offices are in a building with ample generator backup.
{ 0 comments }